IELTSWritingTask1:piechartsreport

題目;

ThechartsbelowshowtheresultsofaquestionnairethataskedvisitorstotheParkwayHotelhowtheyratedthehotel'scustomerservice.Thesamequestionnairewasgivento100guestsintheyears2005and2010.

范文：

Thepiechartsparevisitors’responsestoasurveyaboutcustomerserviceattheParkwayHotelin2005andin2010.

Itisclearthatoverallcustomersatisfactionincreasedconsiderablyfrom2005to2010.Whilemosthotelguestsratedcustomerserviceassatisfactoryorpoorin2005,aclearmajoritydescribedthehotel’sserviceasgoodorexcellentin2010.

Lookingatthepositiveresponsesfirst,in2005only5%ofthehotel’svisitorsrateditscustomerserviceasexcellent,butthisfigureroseto28%in2010.Furthermore,whileonly14%ofguestsdescribedcustomerserviceinthehotelasgoodin2005,almostthreetimesasmanypeoplegavethisratingfiveyearslater.

Withregardtonegativefeedback,theproportionofguestswhoconsideredthehotel’scustomerservicetobepoorfellfrom21%in2005toonly12%in2010.Similarly,theproportionofpeoplewhothoughtcustomerservicewasverypoordroppedfrom15%toonly4%overthe5-yearperiod.Finally,afallinthenumberof‘satisfactory’ratingsin2010reflectsthefactthatmorepeoplegavepositiveresponsestothesurveyinthatyear.

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